Member Experience & Community Manager

About Qb Studios

Qb Studios is a premium provider of curated, design-led workspaces across Auckland and Christchurch. Our studios are home to a vibrant community of some of New Zealand’s most exciting businesses. We focus on excellence—through beautiful environments, exceptional service and a strong member-centred culture.

We are seeking a highly organised, energetic and people-focused Member Experience & Community Manager to elevate the experience of our members, drive occupancy, and bring the Qb community to life across our Auckland sites.

The Role

This role is all about people, presentation and community. You will be the face of Qb Studios—building relationships, understanding member needs, driving sales and creating a cohesive, welcoming environment.

While the primary focus is member experience, community building and sales, every team member at Qb also plays a part in ensuring our spaces are exceptionally presented at all times.

Key Responsibilities

Member Experience & Community (Primary Focus)

• Build strong, ongoing relationships with Members and act as their first point of contact.
• Ensure excellence in service delivery across all daily interactions.
• Use your interpersonal skills to understand and stay ahead of the evolving needs of members.
• Manage new member onboarding, ensuring a seamless and positive first experience.
• Curate a warm, connected and professional community environment.
• Plan and deliver events, initiatives and activations that encourage collaboration and engagement.
• Work closely with the GM to respond to member concerns or feedback promptly.

Sales & Occupancy Support

• Support the GM in maintaining high occupancy levels across all Qb Studios Auckland sites.
• Respond to enquiries following Qb tone-of-voice standards.
• Conduct tours for prospective members and communicate the Qb brand and value.
• Qualify leads by gathering and recording relevant information.
• Maintain CRM and sales pipeline data accurately and consistently.
• Assist with tenancy schedules, lease renewals and membership negotiations.
• Prepare sales and occupancy reports as required.

Presentation & Environment Standards (All Roles)

• Ensure all spaces are consistently presented to a high standard, including cleanliness, furniture layout, lighting, kitchens, artwork, scent and ambience.
• Proactively spot issues, wear and tear or items out of place and ensure they are addressed quickly.
• Maintain brand standards across all common areas and member touch points.
• Support the GM with day-to-day facilities coordination where needed.

General Administration

• Assist with invoicing and accounts processes.
• Manage access cards, keys, printing and consumables.
• Maintain accurate CRM and internal systems data.
• Provide general operational support to the GM and broader team.

What We’re Looking For

Skills & Experience

• Experience in hospitality, sales, coworking, property, community management or similar service-driven roles.
• Strong communication and relationship-building skills.
• Proven ability to support sales, lead generation and member retention.
• Confident presenting spaces and speaking with prospective clients.
• Highly organised and comfortable managing multiple tasks and priorities.
• Strong attention to detail and pride in presentation.

Personal Attributes

• Warm, confident and personable.
• Proactive and solutions-focused.
• Thrives in a people-centered role.
• Self-motivated and able to work independently.
• Calm under pressure and adaptable to a fast-paced environment.

Why Join Qb Studios

• Work in beautifully designed, premium spaces.
• Be part of a collaborative, people-focused team.
• Have a direct impact on member experience and studio culture.
• Grow your skills across sales, community management and operations.