Facilities & Operations Manager

About Qb Studios

Qb Studios is a premium provider of curated, flexible workspaces across New Zealand. Our spaces are design-led, community-focused and operationally excellent. We create environments where businesses can do their best work.

The Role

We’re looking for a highly organised, hands-on operator to look after the day-to-day running, presentation and maintenance of our Auckland studios. This is a practical role with real autonomy.

Your focus is keeping the spaces running beautifully , and being a calm, capable point of contact for members and contractors. Because we’re a small team, you’ll also occasionally support tours and member experience when needed.

This role reports to the General Manager.

What you’ll be doing

Facilities & Operations (Primary)

• Own the day-to-day condition, presentation and functionality of all Auckland sites (with GM support).
• Keep spaces consistently at a high standard: cleanliness, furniture, lighting, kitchens, artwork, scent and overall ambience.
• Proactively spot issues (wear and tear, maintenance, operational risks) and resolve quickly.
• Coordinate contractors and suppliers (cleaners, trades, security, building management).
• Handle minor fixes where appropriate.
• Maintain stock of consumables and supplies across sites.
• Ensure core building systems are functioning (access control, alarms, HVAC, lighting, internet).
• Maintain simple checklists, preventative maintenance schedules, and facilities records (warranties, manuals, supplier details).
• Support H&S basics: contractor inductions, incident reporting, tidy documentation.
  
  Member Experience & Team Support (Secondary)
  
• Be the friendly, capable first point of contact for facilities issues and day-to-day questions.
• Communicate clearly with members when something is being fixed or improved.
  Work closely with the GM and team to keep operations smooth across the week.

Supporting Occupancy

• Help with walk-throughs/tours when required and represent Qb warmly and professionally.
• Notice opportunities (a team growing, a space becoming available) and pass insights to the GM.

People & Communication

• Be a friendly, professional point of contact for members day-to-day, especially around facilities requests and onsite issues.
• Communicate clearly about what’s happening, when it will be resolved, and what members can expect.
• Handle issues with tact and calm, and know when to escalate to the GM.

What We’re Looking For

Skills & Experience

• Experience in facilities, operations, hospitality, workplace services, or a hands-on service role.
• Highly organised: can juggle multiple sites and priorities without dropping the ball.
• Strong personal standards , you care about presentation and detail.
• Practical and solutions-focused.
• Confident dealing with contractors and following up to get things done.
• Comfortable using digital tools/checklists to stay on top of tasks.

Personal Attributes

• Reliable, accountable, self-directed.
• Calm under pressure, proactive, and good with people.
• Flexible, can-do attitude in a fast-moving environment.

Why Join Qb Studios

• High-trust role with real autonomy and ownership.
• Varied, hands-on work across premium, well-designed studios.
• Opportunity to shape how our facilities and day-to-day operations run.
• Supportive team, room to grow.